Business Operations Transformation
Insightity partners with you to redesign your organizational strategy, processes, and supporting technology in ways that deliver immediate and lasting value. Business transformation engages virtually every aspect of the organization, requiring a team with integrated capabilities and experience that spans all facets of your operations. Our services are designed to increase the value of the enterprise as a whole, and we achieve this by working closely with your team to focus on one, many or all of the following service areas:
OPERATIONAL EXCELLENCE: We guide our clients toward operational excellence with a specific focus on improving customer experience, maximizing operational efficiency and reducing costs. Our people possess a compelling blend of strong analytical skills to diagnose root causes, coupled with practical implementation skills to ensure that the changes you undertake are both effective and sustainable.
SIX SIGMA / LEAN PRACTICES: We utilize proven methodologies to design comprehensive, data driven solutions for you. We are trained black belts with deep six sigma and lean methodology expertise across a broad range of business functions and industries. What sets us apart is knowing how and when to apply the tools to maximize efficiency without sacrificing productivity or customer experience. Additionally, we can customize training solutions for your organization to ensure your people can apply these practices across the enterprise now and well into the future.
CONTINUOUS IMPROVEMENT: In a fast paced and ever changing business environment, continuous process improvement is essential for businesses striving to achieve and maintain profitability and gain a competitive advantage. Our continuous improvement program includes identifying the areas that need to improve, pulling the right internal resources together, and detailing out the plans for improvement. As is the case with all of our services, once our job is done we leave you with a tangible road map and plans that allow you to replicate your successes long after we are gone.
MANAGING RAPID GROWTH: The rapid growth stage is one of the most exciting times for any company, however, if you’re unprepared to handle this growth things can spin out of control and quickly turn profits into losses. We help you navigate this rapid growth by analyzing every aspect of your organization, from quote to cash, to ensure that you have the adequate financial and human resources to succeed. Our goal is to help you manage the growth in a way that doesn’t damage the very attributes that made your customers love your business in the first place.
KEY METRIC CREATION: In the past, useful data often times didn’t even exist. Today there is an abundance of data, but it’s not always analyzed and presented in a way that allows you to successfully manage your business. Our consultants have extensive experience as both analysts and C-level executives continually interfacing with corporate boards. As a result, we are ideally suited to help you define, analyze and present the most effective KPI’s that will allow you to do everything from managing day-to-day activities to maximizing shareholder value.
CHANGE MANAGEMENT: We guide your business through all phases of change management, from mapping the current state to the creation of a future state, in order to implement your organization’s chosen strategic initiatives. We are there to not only share our expertise in implementing change management, but to ensure that all stakeholders are fully aligned and buy-in remains high, because lack of commitment to the end goal is the number one reason that change management initiatives fail to deliver the expected results.
Human Capital Strategies
It is universally accepted that a company’s employees are its most valuable assets, yet, the reality is that most organizations will spend more on process improvements and the operational aspects of running the business than they will on training and developing their workforce. Our vast experience in workforce development has shown many times over that it’s possible to focus on the day-to-day activities associated with running a successful business, while, at the same time, ensuring that you are maximizing your investment in human capital. These valuable insights are an integral part of every one of our human capital strategy offerings:
RESKILLING & RETRAINING WORKFORCE: Understanding the skills your organization needs today, and anticipating your needs for the future, is critical to staying competitive and having a fully engaged workforce. Our proven methodology helps you focus on the fundamental steps of reskilling by assessing the current job descriptions, collaborating with you to create new roles and then establishing a set of core skills needed to get there. To complete the process we employ our proprietary Resource Assessment Technology to ensure the process is consistent and comprehensive every time.
ORGANIZATIONAL DESIGN: Organizational design, in its best form, fosters increased productivity, alignment to business strategies and inspires innovation throughout the enterprise. Our design services offer a step-by-step methodology to identify dysfunctional aspects of work flows, processes and systems, and then realigns them to mirror the current business goals. When the design process is complete your company will be better positioned to execute on its strategic vision, benefit from improved decision making, and, most importantly, increase employee engagement.
RECRUITING & RETENTION STRATEGIES: High employee turnover increases expenses and has a significantly negative impact on the organization’s morale. We focus on getting to the root of the retention issue by conducting interviews, holding round table meetings, and collaborating with HR to clearly define appropriate roles, responsibilities and career paths. Once this has been successfully accomplished, we then redirect the focus to helping you design a recruitment strategy that takes advantage of the newly defined culture.
LEADERSHIP DEVELOPMENT: Since leadership has such a significant impact on the success of a business, it’s imperative that your best talent is being appropriately developed to take on the responsibility of leading the organization into the future. Our leadership development program provides high performing employees with opportunities to broaden their skill sets without adding more work, puts a mentor program in place to foster development, and builds on their unique strengths to help them reach their full potential.
SUCCESSION PLANNING: The success of any business depends on the continued quality of its leadership, yet many organizations have ineffective processes for finding and preparing the leaders of tomorrow. Our succession management program identifies key roles for succession, defines the competencies and candidate profile, and then we assess the current talent pool to identify high potential individuals for development. We leave you with a detailed road map for development planning and transition support to ensure that, when the time comes, future leaders move seamlessly into their new roles.
EXECUTIVE COACHING: Coaching provides a rare and valuable opportunity for leaders to build awareness of their strengths and weaknesses, and to develop new strategies and skills for tackling challenges they have not faced before. Our coaching process is tailored to individualized needs and typically begins with a 360° assessment to understand how they think, and how others think about them. Ultimately, we will establish a set of goals, identify measures of success and build a customized development plan to help them gain new insights and guide them to the next level of performance.
Corporate Strategic Initiatives
A corporate strategy is fundamental to the success of any business. Unfortunately, for many organizations the critical activity of translating their strategy into actionable initiatives is often overlooked. Our corporate strategy services are designed to ensure that your vision is converted into thoughtful, well planned strategic initiatives that maximize corporate value and enhance the customer experience.
CORPORATE STRATEGY SESSIONS: Creating actionable plans to execute your corporate strategy is essential to success, but the most important part of that process is the corporate strategy itself. In our corporate strategy sessions we partner with business leaders to gain a complete understanding of their industry, competition and how they function within that ecosystem. Once these dynamics are fully understood we then perform a rigorous, fact-based analysis to help companies create practical strategic plans that focus on value creation and meeting corporate goals and objectives.
POST MERGER INTEGRATION SUPPORT: Mergers are a massive undertaking for any organization, but the real measure of success is defined by how well the companies are integrated once the deal has been signed. Our implementation services can support any phase of post merger integration, from planning to business process installation and support. Whatever the need, we will work hand-in-hand with you on a daily basis to help you navigate the critical decisions that make your integration successful.
BPO STRATEGY & IMPLEMENTATION: As companies grow their operations take on an ever increasing level of complexity. The challenges of managing increased front office and back office responsibilities often leads to a diminished focus on your products and customers. Business process outsourcing allows you to shift the responsibilities of critical business processes or services to a third party service provider. Our team has extensive hands on experience to help you implement successful BPO at every level, from BPO strategy to transition planning and execution.
STRATEGIC SOURCING: While traditional strategic sourcing includes spend analysis, contracts management, general procurement and supplier management, we get you to the next level by taking a holistic view of your business to uncover opportunities. We will review your business processes and technologies to ensure that your company is taking advantage of the latest advancements in technology, materials and services to maximize your competitive advantage. With decades of experience focused on generating efficiencies throughout the enterprise, we are uniquely qualified to help you drive cost savings far beyond what conventional sourcing methodologies can produce.
ALTERNATIVE WORKFORCE SOLUTIONS: For organizations that want to grow and access critical skills, managing alternative forms of employment has become an essential component of their success. Our consultants have extensive experience building outsourced work teams for organizations of all sizes, with spend ranging from tens of thousands to hundreds of millions annually. You can be assured that we understand all of the factors involved in creating a world class alternative workforce solution, and this ensures that you get the best talent and optimal results without exerting yourself financially.
CUSTOMER LOYALTY PROGRAMS: The goal of the best loyalty programs is to elicit constant customer feedback so that you can continually update your offerings to optimize customer engagement and satisfaction. We have extensive experience implementing the Net Promoter System and analyzing the results to allow you to reap all of the well documented benefits of the NPS, including increased employee performance and morale. If customer feedback shows a need for improvement, we have a proven model that produces a 30-60-90 day ‘get well’ plan designed re-energize the customer experience. In addition, we develop a governance plan that will allow you to continuously monitor customer feedback and ensure that the successes you create are sustainable.